• Anne Lennox-Martin wins BIFM Award for Profound Impact on the FM Industry

    By Anne Lennox-Martin on November 8, 2013
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    Original article appeared in FM World Anne Lennox-Martin was declared the “outright winner” of this category by the BIFM judges in October 2013, who were impressed by the lasting legacy she has built in creating training tailored to achieving better customer service. Customer service will always be at the crux of facilities management, which is why Lennox-Martin’s mission to enhance [...]
  • Acting on faith

    By Anne Lennox-Martin on July 25, 2013
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    Like many other properties, churches must conform to commercial legislation. But the archaic, often run-down religious buildings lovingly looked after by volunteers pose a number of challenges. Anne Lennox Martin talks to the authors of a handbook that is helping the Church of Scotland to embrace FM principles I had never thought about the differences between running religious buildings and [...]
  • Polish your skills

    By Anne Lennox-Martin on July 25, 2013
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    Are BICSc cleaning standards truly valued by FM service providers?  Anne Lennox-Martin looks at how the institute has had to adapt to protect the value of its accreditation scheme. How do you know that the cleaning operatives or housekeepers employed through a third party to work on your site are sufficiently competent to achieve the desired standard? With output specifications [...]
  • Facilitating democracy – a look inside the Scottish Parliament

    By Anne Lennox-Martin on May 5, 2011
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    Imagine 129 of your most senior staff being dismissed and having to re-apply for their own jobs. Then imagine them, together with their administrative support and researchers, being banned from the building while this process takes place. This with no clear idea of who will return, who will have the power to make decisions on where they will be accommodated, [...]
  • History of FM

    By Anne Lennox-Martin on October 12, 2010
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    In this video, Anne Lennox-Martin interviews Bev Nutt about the early days of FM
  • Maintaining customer care in FM

    By Anne Lennox-Martin on September 2, 2010
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    Who are your customers?  Customers are defined as those paying for or receiving goods or services. For FM, your main customer is  your organisation’s executive management. They are responsible for providing FM with its budget.  However there is a second group who use the FM services, made up of employees, employees of third parties, visitors including the organisation’s customers and [...]
  • Building a sustainable ‘Front-line’ service

    By Anne Lennox-Martin on February 25, 2009
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    Recession These are difficult times for all businesses and the affordability of their support services will almost inevitably be called into question with the demand for budgets to be reduced if not slashed. For many of us in the profession, we have been there before. There is a view at a senior management level that FM is one of the [...]
  • Anne Lennox-Martin named one of the 20 most influential women in FM

    By Anne Lennox-Martin on August 10, 2007
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    In 2007, Anne Lennox-Martin was named one of the 20 most influential women in facilities management by FM World. Read the full article here: Most Influential Women in FM This article first appeared in FM World magazine.

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